FCC Consumer Complaints – 25 October 2022
Introduction
The Federal Communications Commission recorded 912 consumer complaints on 25 October 2022 relating to telecommunications services, this represented an increase from the 802 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 421 complaints.
Key statistics
- Total complaints
- 912
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (421)
- Most reported state/territory
- California (125)
Where the complaints came from
Reports recorded on 25 October 2022 show 912 complaints originating from 604 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 13.7% |
| Florida | 78 | 8.6% |
| Texas | 65 | 7.1% |
| New York | 49 | 5.4% |
| Pennsylvania | 41 | 4.5% |
| Illinois | 38 | 4.2% |
| North Carolina | 37 | 4.1% |
| New Jersey | 29 | 3.2% |
| Ohio | 29 | 3.2% |
| Wisconsin | 29 | 3.2% |
| Other states and territories | 388 | 42.5% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone was the most reported category, with 673 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 673 | 73.8% |
| Internet | 174 | 19.1% |
| TV | 47 | 5.2% |
| Radio | 9 | 1.0% |
| Accessibility | 4 | 0.4% |
| Broadband Story | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
673 complaints were recorded in this category, representing 73.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 421 | 62.6% |
| Billing | 75 | 11.1% |
| Availability (including rural call completion) | 63 | 9.4% |
| Number Portability (keeping your number if you change providers) | 43 | 6.4% |
| Equipment | 33 | 4.9% |
| Junk Faxes | 10 | 1.5% |
| Interference (including signal jammers) | 9 | 1.3% |
| Privacy | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 5 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
174 complaints were recorded in this category, representing 19.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 40.8% |
| Availability | 55 | 31.6% |
| Speed | 16 | 9.2% |
| Equipment | 12 | 6.9% |
| Interference | 12 | 6.9% |
| Privacy | 8 | 4.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
47 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 31.9% |
| Billing | 12 | 25.5% |
| Loud Commercials | 9 | 19.1% |
| Indecency | 5 | 10.6% |
| Interference | 3 | 6.4% |
| Privacy | 1 | 2.1% |
A broad mix of issues was reported in this category, with Availability, Billing and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.