FCC Consumer Complaints – 26 October 2022
Introduction
On Wednesday, 26 October 2022, 858 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 912 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 374 complaints.
Key statistics
- Total complaints
- 858
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (374)
- Most reported state/territory
- California (106)
Where the complaints came from
Reports recorded on 26 October 2022 show 858 complaints originating from 588 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 12.4% |
| Florida | 86 | 10.0% |
| New York | 54 | 6.3% |
| Texas | 54 | 6.3% |
| Pennsylvania | 37 | 4.3% |
| Illinois | 33 | 3.8% |
| Washington | 29 | 3.4% |
| Colorado | 26 | 3.0% |
| Georgia | 26 | 3.0% |
| Massachusetts | 26 | 3.0% |
| Other states and territories | 379 | 44.2% |
Location highlight
Complaints in California were reported across 67 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 621 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 621 | 72.4% |
| Internet | 157 | 18.3% |
| TV | 63 | 7.3% |
| Accessibility | 7 | 0.8% |
| Radio | 7 | 0.8% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
621 complaints were recorded in this category, representing 72.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 374 | 60.2% |
| Billing | 69 | 11.1% |
| Availability (including rural call completion) | 66 | 10.6% |
| Equipment | 34 | 5.5% |
| Number Portability (keeping your number if you change providers) | 28 | 4.5% |
| Privacy | 13 | 2.1% |
| Junk Faxes | 12 | 1.9% |
| Interference (including signal jammers) | 11 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Slamming (change of your carrier without permission) | 5 | 0.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
157 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 66 | 42.0% |
| Billing | 57 | 36.3% |
| Privacy | 12 | 7.6% |
| Interference | 8 | 5.1% |
| Speed | 8 | 5.1% |
| Equipment | 6 | 3.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
63 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 36.5% |
| Availability | 22 | 34.9% |
| Loud Commercials | 7 | 11.1% |
| Indecency | 6 | 9.5% |
| Equipment | 4 | 6.3% |
| Interference | 1 | 1.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.