FCC Consumer Complaints – 27 October 2022
Introduction
On 27 October 2022, the Federal Communications Commission recorded 839 consumer complaints relating to telecommunications services, this was lower than the 858 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 408 complaints.
Key statistics
- Total complaints
- 839
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (408)
- Most reported state/territory
- California (102)
Where the complaints came from
On 27 October 2022, the 839 complaints recorded by the Federal Communications Commission were reported from 597 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 12.2% |
| Texas | 67 | 8.0% |
| New York | 64 | 7.6% |
| Florida | 63 | 7.5% |
| Pennsylvania | 37 | 4.4% |
| Ohio | 36 | 4.3% |
| Virginia | 30 | 3.6% |
| Illinois | 29 | 3.5% |
| Michigan | 27 | 3.2% |
| Arizona | 24 | 2.9% |
| Other states and territories | 355 | 42.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 612 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 612 | 72.9% |
| Internet | 165 | 19.7% |
| TV | 44 | 5.2% |
| Radio | 13 | 1.5% |
| Request for Dispute Assistance | 3 | 0.4% |
| Accessibility | 2 | 0.2% |
Phone complaints
612 complaints were recorded in this category, representing 72.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 408 | 66.7% |
| Billing | 71 | 11.6% |
| Availability (including rural call completion) | 46 | 7.5% |
| Equipment | 29 | 4.7% |
| Number Portability (keeping your number if you change providers) | 21 | 3.4% |
| Privacy | 12 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Interference (including signal jammers) | 8 | 1.3% |
| Junk Faxes | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
165 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 47.3% |
| Availability | 55 | 33.3% |
| Speed | 15 | 9.1% |
| Equipment | 8 | 4.8% |
| Interference | 5 | 3.0% |
| Privacy | 4 | 2.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
44 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 45.5% |
| Availability | 15 | 34.1% |
| Equipment | 3 | 6.8% |
| Indecency | 3 | 6.8% |
| Loud Commercials | 3 | 6.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.