FCC Consumer Complaints – 28 October 2022
Introduction
On 28 October 2022, 807 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 839 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 370 complaints.
Key statistics
- Total complaints
- 807
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (370)
- Most reported state/territory
- California (87)
Where the complaints came from
A total of 807 complaints were recorded on 28 October 2022, with reports originating from 567 cities in 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 87 | 10.8% |
| Texas | 72 | 8.9% |
| Florida | 64 | 7.9% |
| Illinois | 44 | 5.5% |
| New York | 41 | 5.1% |
| North Carolina | 36 | 4.5% |
| Pennsylvania | 34 | 4.2% |
| Georgia | 26 | 3.2% |
| Colorado | 25 | 3.1% |
| New Jersey | 25 | 3.1% |
| Other states and territories | 353 | 43.7% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 563 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 563 | 69.8% |
| Internet | 169 | 20.9% |
| TV | 56 | 6.9% |
| Radio | 9 | 1.1% |
| Accessibility | 6 | 0.7% |
| Broadband Story | 3 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
563 complaints were recorded in this category, representing 69.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 370 | 65.7% |
| Billing | 65 | 11.5% |
| Availability (including rural call completion) | 40 | 7.1% |
| Equipment | 33 | 5.9% |
| Number Portability (keeping your number if you change providers) | 20 | 3.6% |
| Privacy | 14 | 2.5% |
| Interference (including signal jammers) | 10 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
| Junk Faxes | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
169 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 68 | 40.2% |
| Billing | 59 | 34.9% |
| Interference | 13 | 7.7% |
| Speed | 13 | 7.7% |
| Equipment | 10 | 5.9% |
| Privacy | 6 | 3.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
56 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 30.4% |
| Loud Commercials | 15 | 26.8% |
| Availability | 14 | 25.0% |
| Indecency | 5 | 8.9% |
| Interference | 4 | 7.1% |
| Equipment | 1 | 1.8% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.