FCC Consumer Complaints – 29 October 2022
Introduction
A total of 415 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 29 October 2022, this represented a decline from the 807 complaints recorded the previous day. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 168 complaints.
Key statistics
- Total complaints
- 415
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (168)
- Most reported state/territory
- California (66)
Where the complaints came from
The 415 complaints recorded on 29 October 2022 were submitted from 317 cities across 46 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 66 | 15.9% |
| Texas | 35 | 8.4% |
| Florida | 33 | 8.0% |
| Michigan | 20 | 4.8% |
| New York | 20 | 4.8% |
| Georgia | 17 | 4.1% |
| Pennsylvania | 15 | 3.6% |
| North Carolina | 14 | 3.4% |
| Illinois | 12 | 2.9% |
| Washington | 12 | 2.9% |
| Other states and territories | 171 | 41.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 267 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 267 | 64.3% |
| Internet | 89 | 21.4% |
| TV | 50 | 12.0% |
| Radio | 6 | 1.4% |
| Request for Dispute Assistance | 2 | 0.5% |
| Accessibility | 1 | 0.2% |
Phone complaints
267 complaints were recorded in this category, representing 64.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 168 | 62.9% |
| Billing | 31 | 11.6% |
| Number Portability (keeping your number if you change providers) | 22 | 8.2% |
| Availability (including rural call completion) | 17 | 6.4% |
| Equipment | 12 | 4.5% |
| Privacy | 7 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.9% |
| Interference (including signal jammers) | 3 | 1.1% |
| Junk Faxes | 2 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Number Portability (keeping your number if you change providers) and Availability (including rural call completion).
Internet complaints
89 complaints were recorded in this category, representing 21.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 37.1% |
| Availability | 31 | 34.8% |
| Speed | 9 | 10.1% |
| Equipment | 6 | 6.7% |
| Interference | 5 | 5.6% |
| Privacy | 5 | 5.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
50 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 14 | 28.0% |
| Availability | 11 | 22.0% |
| Loud Commercials | 11 | 22.0% |
| Billing | 9 | 18.0% |
| Interference | 2 | 4.0% |
| Privacy | 2 | 4.0% |
| Equipment | 1 | 2.0% |
Complaints in this category covered a range of issues, including Indecency, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.