FCC Consumer Complaints – 30 October 2022
Introduction
On Sunday, 30 October 2022, the Federal Communications Commission recorded 345 consumer complaints relating to telecommunications services, this was lower than the 415 complaints recorded the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 345
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (115)
- Most reported state/territory
- California (51)
Where the complaints came from
The 345 complaints recorded on 30 October 2022 were submitted from 246 cities across 44 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Tuscaloosa accounted for 26 of the 33 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 51 | 14.8% |
| Alabama | 33 | 9.6% |
| Florida | 23 | 6.7% |
| Texas | 20 | 5.8% |
| New York | 17 | 4.9% |
| Kentucky | 16 | 4.6% |
| Illinois | 14 | 4.1% |
| Arizona | 12 | 3.5% |
| Georgia | 11 | 3.2% |
| Pennsylvania | 11 | 3.2% |
| Other states and territories | 135 | 39.1% |
Location highlights
- Complaints in Alabama were heavily concentrated in Tuscaloosa, which accounted for the majority of reports within the state.
- California had the widest distribution of complaints, with reports originating from 27 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 221 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 221 | 64.1% |
| Internet | 82 | 23.8% |
| TV | 33 | 9.6% |
| Radio | 6 | 1.7% |
| Request for Dispute Assistance | 2 | 0.6% |
| Emergency | 1 | 0.3% |
Phone complaints
221 complaints were recorded in this category, representing 64.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 115 | 52.0% |
| Availability (including rural call completion) | 48 | 21.7% |
| Billing | 26 | 11.8% |
| Equipment | 13 | 5.9% |
| Privacy | 8 | 3.6% |
| Number Portability (keeping your number if you change providers) | 7 | 3.2% |
| Interference (including signal jammers) | 3 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
82 complaints were recorded in this category, representing 23.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 35.4% |
| Availability | 28 | 34.1% |
| Speed | 11 | 13.4% |
| Privacy | 7 | 8.5% |
| Equipment | 4 | 4.9% |
| Interference | 3 | 3.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
33 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 9 | 27.3% |
| Loud Commercials | 9 | 27.3% |
| Indecency | 8 | 24.2% |
| Billing | 6 | 18.2% |
| Interference | 1 | 3.0% |
The remaining complaints in this category were spread across several issues, including Availability, Loud Commercials and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.