FCC Consumer Complaints – 31 October 2022
Introduction
The Federal Communications Commission recorded 867 consumer complaints on Monday, 31 October 2022 relating to telecommunications services, this represented an increase from the 345 complaints recorded the previous day. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 867
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (319)
- Most reported state/territory
- California (89)
Where the complaints came from
On 31 October 2022, the 867 complaints recorded by the Federal Communications Commission were reported from 576 cities across 48 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in Alabama, where Tuscaloosa accounted for 35 of the 45 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 89 | 10.3% |
| Florida | 71 | 8.2% |
| New York | 58 | 6.7% |
| Texas | 58 | 6.7% |
| Alabama | 45 | 5.2% |
| Michigan | 36 | 4.2% |
| Ohio | 32 | 3.7% |
| Pennsylvania | 32 | 3.7% |
| Georgia | 31 | 3.6% |
| Illinois | 31 | 3.6% |
| Other states and territories | 383 | 44.2% |
Location highlights
- A large share of complaints in Alabama originated from Tuscaloosa, which accounted for most reports within the state.
- California had the widest distribution of complaints, with reports originating from 61 different cities.
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone accounted for the largest share, with 605 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 605 | 69.8% |
| Internet | 180 | 20.8% |
| TV | 60 | 6.9% |
| Radio | 9 | 1.0% |
| Accessibility | 7 | 0.8% |
| Emergency | 3 | 0.3% |
| Broadband Story | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
605 complaints were recorded in this category, representing 69.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 319 | 52.7% |
| Availability (including rural call completion) | 93 | 15.4% |
| Billing | 82 | 13.6% |
| Equipment | 37 | 6.1% |
| Number Portability (keeping your number if you change providers) | 32 | 5.3% |
| Privacy | 15 | 2.5% |
| Interference (including signal jammers) | 9 | 1.5% |
| Junk Faxes | 8 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
180 complaints were recorded in this category, representing 20.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 67 | 37.2% |
| Billing | 61 | 33.9% |
| Speed | 17 | 9.4% |
| Privacy | 13 | 7.2% |
| Equipment | 11 | 6.1% |
| Interference | 11 | 6.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
60 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 33.3% |
| Availability | 14 | 23.3% |
| Loud Commercials | 10 | 16.7% |
| Indecency | 6 | 10.0% |
| Equipment | 4 | 6.7% |
| Interference | 4 | 6.7% |
| Privacy | 2 | 3.3% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.