FCC Consumer Complaints – 1 November 2022
Introduction
The Federal Communications Commission recorded 853 consumer complaints on 1 November 2022 relating to telecommunications services, this represented a decline from the 867 complaints recorded the previous day. The complaints came from 49 states and territories, with Florida reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 398 complaints recorded.
Key statistics
- Total complaints
- 853
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (398)
- Most reported state/territory
- Florida (77)
Where the complaints came from
Across 580 cities in 49 states and territories, a total of 853 complaints were recorded on 1 November 2022. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Tuscaloosa accounted for 27 of the 31 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 77 | 9.0% |
| California | 76 | 8.9% |
| New York | 68 | 8.0% |
| Texas | 51 | 6.0% |
| Illinois | 33 | 3.9% |
| Alabama | 31 | 3.6% |
| Pennsylvania | 29 | 3.4% |
| Indiana | 28 | 3.3% |
| Ohio | 28 | 3.3% |
| Washington | 27 | 3.2% |
| Other states and territories | 403 | 47.2% |
Location highlight
Tuscaloosa accounted for the majority of complaints recorded in Alabama.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 634 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 634 | 74.3% |
| Internet | 161 | 18.9% |
| TV | 36 | 4.2% |
| Radio | 15 | 1.8% |
| Accessibility | 3 | 0.4% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
634 complaints were recorded in this category, representing 74.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 398 | 62.8% |
| Billing | 77 | 12.1% |
| Availability (including rural call completion) | 60 | 9.5% |
| Equipment | 38 | 6.0% |
| Number Portability (keeping your number if you change providers) | 14 | 2.2% |
| Privacy | 13 | 2.1% |
| Interference (including signal jammers) | 10 | 1.6% |
| Junk Faxes | 10 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
161 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 37.3% |
| Availability | 58 | 36.0% |
| Speed | 14 | 8.7% |
| Equipment | 12 | 7.5% |
| Privacy | 12 | 7.5% |
| Interference | 5 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
36 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 33.3% |
| Billing | 10 | 27.8% |
| Indecency | 10 | 27.8% |
| Loud Commercials | 2 | 5.6% |
| Equipment | 1 | 2.8% |
| Interference | 1 | 2.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.