FCC Consumer Complaints – 2 November 2022
Introduction
On 2 November 2022, 1061 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 853 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 486 complaints.
Key statistics
- Total complaints
- 1061
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (486)
- Most reported state/territory
- California (130)
Where the complaints came from
Reports recorded on 2 November 2022 show 1061 complaints originating from 680 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 130 | 12.3% |
| New York | 99 | 9.3% |
| Texas | 79 | 7.4% |
| Florida | 67 | 6.3% |
| Pennsylvania | 47 | 4.4% |
| North Carolina | 46 | 4.3% |
| Georgia | 37 | 3.5% |
| Tennessee | 35 | 3.3% |
| Colorado | 31 | 2.9% |
| Maryland | 30 | 2.8% |
| Other states and territories | 460 | 43.4% |
Location highlight
Complaints in California were reported across 67 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 789 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 789 | 74.4% |
| Internet | 193 | 18.2% |
| TV | 57 | 5.4% |
| Accessibility | 9 | 0.8% |
| Radio | 8 | 0.8% |
| Emergency | 4 | 0.4% |
| Broadband Story | 1 | 0.1% |
Phone complaints
789 complaints were recorded in this category, representing 74.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 486 | 61.6% |
| Availability (including rural call completion) | 105 | 13.3% |
| Billing | 81 | 10.3% |
| Equipment | 41 | 5.2% |
| Number Portability (keeping your number if you change providers) | 34 | 4.3% |
| Privacy | 17 | 2.2% |
| Junk Faxes | 12 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Interference (including signal jammers) | 6 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
193 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 77 | 39.9% |
| Billing | 70 | 36.3% |
| Interference | 13 | 6.7% |
| Privacy | 12 | 6.2% |
| Speed | 11 | 5.7% |
| Equipment | 10 | 5.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
57 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 38.6% |
| Availability | 13 | 22.8% |
| Indecency | 9 | 15.8% |
| Loud Commercials | 8 | 14.0% |
| Equipment | 5 | 8.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.