FCC Consumer Complaints – 3 November 2022
Introduction
On 3 November 2022, the Federal Communications Commission recorded 950 consumer complaints relating to telecommunications services, complaint volume fell from 1061 complaints the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 463 complaints.
Key statistics
- Total complaints
- 950
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (463)
- Most reported state/territory
- California (110)
Where the complaints came from
The 950 complaints recorded on 3 November 2022 were submitted from 652 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 11.6% |
| New York | 82 | 8.6% |
| Florida | 63 | 6.6% |
| Texas | 53 | 5.6% |
| Colorado | 40 | 4.2% |
| Georgia | 38 | 4.0% |
| Pennsylvania | 35 | 3.7% |
| Illinois | 31 | 3.3% |
| Ohio | 30 | 3.2% |
| North Carolina | 28 | 2.9% |
| Other states and territories | 439 | 46.2% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 685 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 685 | 72.1% |
| Internet | 188 | 19.8% |
| TV | 55 | 5.8% |
| Radio | 11 | 1.2% |
| Accessibility | 8 | 0.8% |
| Broadband Story | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
685 complaints were recorded in this category, representing 72.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 463 | 67.6% |
| Billing | 67 | 9.8% |
| Availability (including rural call completion) | 65 | 9.5% |
| Equipment | 27 | 3.9% |
| Number Portability (keeping your number if you change providers) | 26 | 3.8% |
| Privacy | 13 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.2% |
| Junk Faxes | 8 | 1.2% |
| Interference (including signal jammers) | 7 | 1.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
188 complaints were recorded in this category, representing 19.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 80 | 42.6% |
| Billing | 59 | 31.4% |
| Speed | 15 | 8.0% |
| Equipment | 14 | 7.4% |
| Privacy | 11 | 5.9% |
| Interference | 9 | 4.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
55 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 14 | 25.5% |
| Billing | 13 | 23.6% |
| Availability | 12 | 21.8% |
| Indecency | 12 | 21.8% |
| Interference | 2 | 3.6% |
| Equipment | 1 | 1.8% |
| Privacy | 1 | 1.8% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Billing and Availability.
Unwanted calls
A total of 463 complaints relating to unwanted calls were recorded on this date, representing 48.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 823-2318 | 10 | 2.2% |
| (469) 425-6732 | 2 | 0.4% |
| (512) 546-6741 | 2 | 0.4% |
| (202) 500-2985 | 1 | 0.2% |
| (202) 936-5757 | 1 | 0.2% |
| (202) 938-3448 | 1 | 0.2% |
| (203) 403-1502 | 1 | 0.2% |
| (203) 526-5089 | 1 | 0.2% |
| (203) 902-7263 | 1 | 0.2% |
| (205) 749-0325 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (800) 823-2318 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.