FCC Consumer Complaints – 4 November 2022
Introduction
On 4 November 2022, the Federal Communications Commission recorded 920 consumer complaints relating to telecommunications services, this represented a decline from the 950 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 467 complaints.
Key statistics
- Total complaints
- 920
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (467)
- Most reported state/territory
- California (87)
Where the complaints came from
The 920 complaints recorded on 4 November 2022 were submitted from 610 cities across 50 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 87 | 9.5% |
| Texas | 84 | 9.1% |
| New York | 79 | 8.6% |
| Florida | 75 | 8.2% |
| Georgia | 54 | 5.9% |
| Illinois | 38 | 4.1% |
| Michigan | 36 | 3.9% |
| North Carolina | 34 | 3.7% |
| Washington | 33 | 3.6% |
| Pennsylvania | 31 | 3.4% |
| Other states and territories | 369 | 40.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 656 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 656 | 71.3% |
| Internet | 204 | 22.2% |
| TV | 40 | 4.3% |
| Radio | 13 | 1.4% |
| Emergency | 5 | 0.5% |
| Accessibility | 2 | 0.2% |
Phone complaints
656 complaints were recorded in this category, representing 71.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 467 | 71.2% |
| Billing | 60 | 9.1% |
| Availability (including rural call completion) | 43 | 6.6% |
| Equipment | 31 | 4.7% |
| Number Portability (keeping your number if you change providers) | 24 | 3.7% |
| Privacy | 13 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.2% |
| Junk Faxes | 7 | 1.1% |
| Interference (including signal jammers) | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
204 complaints were recorded in this category, representing 22.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 89 | 43.6% |
| Billing | 59 | 28.9% |
| Speed | 20 | 9.8% |
| Equipment | 12 | 5.9% |
| Interference | 12 | 5.9% |
| Privacy | 12 | 5.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
40 complaints were recorded in this category, representing 4.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 35.0% |
| Billing | 9 | 22.5% |
| Indecency | 8 | 20.0% |
| Equipment | 4 | 10.0% |
| Loud Commercials | 4 | 10.0% |
| Interference | 1 | 2.5% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.