FCC Consumer Complaints – 5 November 2022
Introduction
The Federal Communications Commission recorded 492 consumer complaints on Saturday, 5 November 2022 relating to telecommunications services, complaint volume fell from 920 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 209 complaints recorded.
Key statistics
- Total complaints
- 492
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (209)
- Most reported state/territory
- California (52)
Where the complaints came from
The 492 complaints recorded on 5 November 2022 originated from 366 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 10.6% |
| Texas | 36 | 7.3% |
| Florida | 34 | 6.9% |
| Illinois | 29 | 5.9% |
| New York | 28 | 5.7% |
| North Carolina | 26 | 5.3% |
| Washington | 20 | 4.1% |
| Pennsylvania | 19 | 3.9% |
| Virginia | 16 | 3.3% |
| Michigan | 14 | 2.8% |
| Other states and territories | 218 | 44.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 327 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 327 | 66.5% |
| Internet | 114 | 23.2% |
| TV | 42 | 8.5% |
| Radio | 6 | 1.2% |
| Accessibility | 2 | 0.4% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
327 complaints were recorded in this category, representing 66.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 209 | 63.9% |
| Billing | 37 | 11.3% |
| Availability (including rural call completion) | 27 | 8.3% |
| Equipment | 24 | 7.3% |
| Privacy | 11 | 3.4% |
| Number Portability (keeping your number if you change providers) | 8 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.8% |
| Interference (including signal jammers) | 5 | 1.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
114 complaints were recorded in this category, representing 23.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 48 | 42.1% |
| Billing | 38 | 33.3% |
| Interference | 10 | 8.8% |
| Equipment | 7 | 6.1% |
| Speed | 6 | 5.3% |
| Privacy | 5 | 4.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
42 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 16 | 38.1% |
| Availability | 8 | 19.0% |
| Billing | 7 | 16.7% |
| Loud Commercials | 6 | 14.3% |
| Interference | 3 | 7.1% |
| Equipment | 1 | 2.4% |
A broad mix of issues was reported in this category, with Indecency, Availability and Billing among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.