FCC Consumer Complaints – 6 November 2022
Introduction
On Sunday, 6 November 2022, 417 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 492 complaints recorded the previous day. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 192 complaints recorded.
Key statistics
- Total complaints
- 417
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (192)
- Most reported state/territory
- California (55)
Where the complaints came from
The 417 complaints recorded on 6 November 2022 were submitted from 315 cities across 44 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 55 | 13.2% |
| Florida | 34 | 8.2% |
| Texas | 32 | 7.7% |
| Illinois | 24 | 5.8% |
| New York | 19 | 4.6% |
| Washington | 19 | 4.6% |
| Michigan | 17 | 4.1% |
| Pennsylvania | 16 | 3.8% |
| Indiana | 14 | 3.4% |
| Kansas | 13 | 3.1% |
| Other states and territories | 174 | 41.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 39 different cities.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 268 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 268 | 64.3% |
| Internet | 85 | 20.4% |
| TV | 56 | 13.4% |
| Radio | 6 | 1.4% |
| Accessibility | 2 | 0.5% |
Phone complaints
268 complaints were recorded in this category, representing 64.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 192 | 71.6% |
| Billing | 22 | 8.2% |
| Availability (including rural call completion) | 14 | 5.2% |
| Number Portability (keeping your number if you change providers) | 13 | 4.9% |
| Equipment | 10 | 3.7% |
| Privacy | 8 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.5% |
| Interference (including signal jammers) | 2 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
85 complaints were recorded in this category, representing 20.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 36 | 42.4% |
| Billing | 19 | 22.4% |
| Interference | 14 | 16.5% |
| Privacy | 12 | 14.1% |
| Speed | 3 | 3.5% |
| Equipment | 1 | 1.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
56 complaints were recorded in this category, representing 13.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 15 | 26.8% |
| Loud Commercials | 15 | 26.8% |
| Billing | 13 | 23.2% |
| Availability | 9 | 16.1% |
| Equipment | 2 | 3.6% |
| Interference | 1 | 1.8% |
| Privacy | 1 | 1.8% |
The remaining complaints in this category were spread across several issues, including Indecency, Loud Commercials and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.