FCC Consumer Complaints – 7 November 2022
Introduction
On 7 November 2022, 1031 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 417 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 539 complaints recorded.
Key statistics
- Total complaints
- 1031
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (539)
- Most reported state/territory
- California (124)
Where the complaints came from
A total of 1031 complaints were recorded on 7 November 2022, with reports originating from 683 cities in 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 12.0% |
| New York | 70 | 6.8% |
| Florida | 67 | 6.5% |
| Texas | 56 | 5.4% |
| Washington | 46 | 4.5% |
| Pennsylvania | 45 | 4.4% |
| Illinois | 42 | 4.1% |
| North Carolina | 37 | 3.6% |
| Michigan | 33 | 3.2% |
| New Jersey | 29 | 2.8% |
| Other states and territories | 480 | 46.6% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 791 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 791 | 76.7% |
| Internet | 158 | 15.3% |
| TV | 65 | 6.3% |
| Radio | 14 | 1.4% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
791 complaints were recorded in this category, representing 76.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 539 | 68.1% |
| Billing | 79 | 10.0% |
| Availability (including rural call completion) | 69 | 8.7% |
| Equipment | 36 | 4.6% |
| Number Portability (keeping your number if you change providers) | 22 | 2.8% |
| Privacy | 17 | 2.1% |
| Junk Faxes | 13 | 1.6% |
| Interference (including signal jammers) | 12 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
158 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 45.6% |
| Billing | 52 | 32.9% |
| Interference | 10 | 6.3% |
| Privacy | 9 | 5.7% |
| Speed | 9 | 5.7% |
| Equipment | 6 | 3.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
65 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 29.2% |
| Availability | 14 | 21.5% |
| Indecency | 11 | 16.9% |
| Equipment | 10 | 15.4% |
| Loud Commercials | 6 | 9.2% |
| Interference | 4 | 6.2% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.