FCC Consumer Complaints – 8 November 2022
Introduction
On 8 November 2022, 1119 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1031 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 672 complaints.
Key statistics
- Total complaints
- 1119
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (672)
- Most reported state/territory
- California (122)
Where the complaints came from
A total of 1119 complaints were recorded on 8 November 2022, with reports originating from 704 cities in 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. Despite the overall distribution, a notable concentration at the city level was observed in Minnesota, where Bloomington accounted for 64 of the 85 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 10.9% |
| Minnesota | 85 | 7.6% |
| Texas | 84 | 7.5% |
| Florida | 79 | 7.1% |
| New York | 57 | 5.1% |
| Pennsylvania | 42 | 3.8% |
| New Jersey | 39 | 3.5% |
| Massachusetts | 38 | 3.4% |
| Washington | 37 | 3.3% |
| Illinois | 35 | 3.1% |
| Other states and territories | 497 | 44.4% |
Location highlight
Bloomington accounted for the majority of complaints recorded in Minnesota.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 882 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 882 | 78.8% |
| Internet | 195 | 17.4% |
| TV | 30 | 2.7% |
| Radio | 9 | 0.8% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
882 complaints were recorded in this category, representing 78.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 672 | 76.2% |
| Billing | 56 | 6.3% |
| Availability (including rural call completion) | 54 | 6.1% |
| Equipment | 36 | 4.1% |
| Number Portability (keeping your number if you change providers) | 21 | 2.4% |
| Privacy | 14 | 1.6% |
| Interference (including signal jammers) | 12 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.1% |
| Junk Faxes | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
195 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 73 | 37.4% |
| Billing | 72 | 36.9% |
| Speed | 14 | 7.2% |
| Equipment | 13 | 6.7% |
| Privacy | 12 | 6.2% |
| Interference | 11 | 5.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
30 complaints were recorded in this category, representing 2.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 8 | 26.7% |
| Loud Commercials | 8 | 26.7% |
| Availability | 5 | 16.7% |
| Equipment | 4 | 13.3% |
| Indecency | 4 | 13.3% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Availability.
Unwanted calls
A total of 672 complaints relating to unwanted calls were recorded on this date, representing 60.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (205) 460-2875 | 5 | 0.7% |
| (603) 210-4281 | 3 | 0.4% |
| (407) 358-3806 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
| (561) 823-8587 | 2 | 0.3% |
| (763) 373-7141 | 2 | 0.3% |
| (814) 208-9813 | 2 | 0.3% |
| (855) 759-6191 | 2 | 0.3% |
| (888) 694-4742 | 2 | 0.3% |
| (205) 508-0998 | 1 | 0.1% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Text Message accounted for the largest share of unwanted call complaints by call type.
- (205) 460-2875 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.