FCC Consumer Complaints – 9 November 2022
Introduction
On Wednesday, 9 November 2022, the Federal Communications Commission recorded 938 consumer complaints relating to telecommunications services, complaint volume fell from 1119 complaints the day before. The complaints came from 50 states and territories, with Minnesota reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 478 complaints.
Key statistics
- Total complaints
- 938
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (478)
- Most reported state/territory
- Minnesota (122)
Where the complaints came from
Across 579 cities in 50 states and territories, a total of 938 complaints were recorded on 9 November 2022. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in Minnesota, where Bloomington accounted for 109 of the 122 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Minnesota | 122 | 13.0% |
| California | 94 | 10.0% |
| New York | 82 | 8.7% |
| Florida | 62 | 6.6% |
| Texas | 52 | 5.5% |
| Michigan | 33 | 3.5% |
| New Jersey | 33 | 3.5% |
| Illinois | 29 | 3.1% |
| Pennsylvania | 28 | 3.0% |
| Ohio | 26 | 2.8% |
| Other states and territories | 376 | 40.1% |
Location highlight
Complaints in Minnesota were heavily concentrated in Bloomington, which accounted for the majority of reports within the state.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 698 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 698 | 74.4% |
| Internet | 182 | 19.4% |
| TV | 41 | 4.4% |
| Radio | 9 | 1.0% |
| Emergency | 7 | 0.7% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
698 complaints were recorded in this category, representing 74.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 478 | 68.5% |
| Billing | 71 | 10.2% |
| Availability (including rural call completion) | 41 | 5.9% |
| Equipment | 38 | 5.4% |
| Junk Faxes | 20 | 2.9% |
| Number Portability (keeping your number if you change providers) | 15 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.7% |
| Interference (including signal jammers) | 10 | 1.4% |
| Privacy | 9 | 1.3% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
182 complaints were recorded in this category, representing 19.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 66 | 36.3% |
| Billing | 66 | 36.3% |
| Privacy | 17 | 9.3% |
| Equipment | 13 | 7.1% |
| Speed | 13 | 7.1% |
| Interference | 7 | 3.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
41 complaints were recorded in this category, representing 4.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 43.9% |
| Billing | 14 | 34.1% |
| Equipment | 3 | 7.3% |
| Interference | 2 | 4.9% |
| Loud Commercials | 2 | 4.9% |
| Indecency | 1 | 2.4% |
| Privacy | 1 | 2.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.