FCC Consumer Complaints – 10 November 2022
Introduction
On 10 November 2022, the Federal Communications Commission recorded 753 consumer complaints relating to telecommunications services, complaint volume fell from 938 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 329 complaints recorded.
Key statistics
- Total complaints
- 753
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (329)
- Most reported state/territory
- California (92)
Where the complaints came from
Reports recorded on 10 November 2022 show 753 complaints originating from 558 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 92 | 12.2% |
| Texas | 68 | 9.0% |
| Florida | 58 | 7.7% |
| New York | 42 | 5.6% |
| Pennsylvania | 34 | 4.5% |
| Michigan | 30 | 4.0% |
| Illinois | 29 | 3.9% |
| Virginia | 24 | 3.2% |
| Ohio | 23 | 3.1% |
| North Carolina | 22 | 2.9% |
| Other states and territories | 331 | 44.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 540 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 540 | 71.7% |
| Internet | 156 | 20.7% |
| TV | 33 | 4.4% |
| Radio | 14 | 1.9% |
| Accessibility | 6 | 0.8% |
| Request for Dispute Assistance | 3 | 0.4% |
| Broadband Story | 1 | 0.1% |
Phone complaints
540 complaints were recorded in this category, representing 71.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 329 | 60.9% |
| Billing | 80 | 14.8% |
| Availability (including rural call completion) | 44 | 8.1% |
| Equipment | 27 | 5.0% |
| Number Portability (keeping your number if you change providers) | 24 | 4.4% |
| Privacy | 14 | 2.6% |
| Junk Faxes | 10 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.7% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
| Interference (including signal jammers) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
156 complaints were recorded in this category, representing 20.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 69 | 44.2% |
| Billing | 49 | 31.4% |
| Interference | 12 | 7.7% |
| Equipment | 11 | 7.1% |
| Speed | 10 | 6.4% |
| Privacy | 5 | 3.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
33 complaints were recorded in this category, representing 4.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 33.3% |
| Loud Commercials | 9 | 27.3% |
| Availability | 8 | 24.2% |
| Privacy | 2 | 6.1% |
| Equipment | 1 | 3.0% |
| Indecency | 1 | 3.0% |
| Interference | 1 | 3.0% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.