FCC Consumer Complaints – 11 November 2022
Introduction
A total of 637 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 11 November 2022, this represented a decline from the 753 complaints recorded the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 306 complaints.
Key statistics
- Total complaints
- 637
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (306)
- Most reported state/territory
- California (92)
Where the complaints came from
The 637 complaints recorded on 11 November 2022 originated from 470 cities across 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 92 | 14.4% |
| Florida | 50 | 7.8% |
| Texas | 49 | 7.7% |
| New York | 40 | 6.3% |
| Washington | 33 | 5.2% |
| Illinois | 28 | 4.4% |
| North Carolina | 28 | 4.4% |
| Arizona | 19 | 3.0% |
| Maryland | 19 | 3.0% |
| Colorado | 16 | 2.5% |
| Other states and territories | 263 | 41.3% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 475 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 475 | 74.6% |
| Internet | 107 | 16.8% |
| TV | 43 | 6.8% |
| Radio | 8 | 1.3% |
| Accessibility | 2 | 0.3% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
475 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 306 | 64.4% |
| Billing | 55 | 11.6% |
| Availability (including rural call completion) | 29 | 6.1% |
| Equipment | 27 | 5.7% |
| Number Portability (keeping your number if you change providers) | 24 | 5.1% |
| Cramming (unauthorized charges on your phone bill) | 16 | 3.4% |
| Interference (including signal jammers) | 9 | 1.9% |
| Privacy | 7 | 1.5% |
| Junk Faxes | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
107 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 40.2% |
| Availability | 39 | 36.4% |
| Speed | 9 | 8.4% |
| Privacy | 8 | 7.5% |
| Interference | 5 | 4.7% |
| Equipment | 3 | 2.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
43 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 32.6% |
| Billing | 12 | 27.9% |
| Loud Commercials | 8 | 18.6% |
| Equipment | 4 | 9.3% |
| Interference | 3 | 7.0% |
| Indecency | 1 | 2.3% |
| Privacy | 1 | 2.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.