FCC Consumer Complaints – 12 November 2022
Introduction
The Federal Communications Commission recorded 433 consumer complaints on 12 November 2022 relating to telecommunications services, complaint volume fell from 637 complaints the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 167 complaints.
Key statistics
- Total complaints
- 433
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (167)
- Most reported state/territory
- California (70)
Where the complaints came from
A total of 433 complaints were recorded on 12 November 2022, with reports originating from 307 cities in 48 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 70 | 16.2% |
| Florida | 40 | 9.2% |
| New York | 32 | 7.4% |
| Pennsylvania | 30 | 6.9% |
| Texas | 29 | 6.7% |
| Illinois | 15 | 3.5% |
| New Jersey | 14 | 3.2% |
| Nevada | 14 | 3.2% |
| Georgia | 12 | 2.8% |
| Colorado | 9 | 2.1% |
| Other states and territories | 168 | 38.8% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 275 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 275 | 63.5% |
| Internet | 113 | 26.1% |
| TV | 28 | 6.5% |
| Radio | 10 | 2.3% |
| Accessibility | 5 | 1.2% |
| Emergency | 2 | 0.5% |
Phone complaints
275 complaints were recorded in this category, representing 63.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 167 | 60.7% |
| Billing | 33 | 12.0% |
| Availability (including rural call completion) | 31 | 11.3% |
| Equipment | 19 | 6.9% |
| Number Portability (keeping your number if you change providers) | 13 | 4.7% |
| Privacy | 8 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.7% |
| Interference (including signal jammers) | 2 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
113 complaints were recorded in this category, representing 26.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 40.7% |
| Billing | 38 | 33.6% |
| Speed | 16 | 14.2% |
| Equipment | 6 | 5.3% |
| Interference | 5 | 4.4% |
| Privacy | 2 | 1.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.