FCC Consumer Complaints – 13 November 2022
Introduction
On 13 November 2022, 295 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 433 complaints recorded the day before. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 295
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (80)
- Most reported state/territory
- California (38)
Where the complaints came from
Across 238 cities in 42 states and territories, a total of 295 complaints were recorded on 13 November 2022. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 38 | 12.9% |
| Florida | 26 | 8.8% |
| Texas | 25 | 8.5% |
| New York | 21 | 7.1% |
| Illinois | 18 | 6.1% |
| Georgia | 15 | 5.1% |
| North Carolina | 12 | 4.1% |
| New Jersey | 11 | 3.7% |
| Ohio | 8 | 2.7% |
| Massachusetts | 7 | 2.4% |
| Other states and territories | 114 | 38.6% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 158 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 158 | 53.6% |
| Internet | 95 | 32.2% |
| TV | 33 | 11.2% |
| Radio | 6 | 2.0% |
| Accessibility | 3 | 1.0% |
Phone complaints
158 complaints were recorded in this category, representing 53.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 80 | 50.6% |
| Availability (including rural call completion) | 28 | 17.7% |
| Billing | 24 | 15.2% |
| Equipment | 8 | 5.1% |
| Interference (including signal jammers) | 7 | 4.4% |
| Number Portability (keeping your number if you change providers) | 7 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.3% |
| Privacy | 2 | 1.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
95 complaints were recorded in this category, representing 32.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 34.7% |
| Availability | 29 | 30.5% |
| Interference | 10 | 10.5% |
| Speed | 9 | 9.5% |
| Privacy | 8 | 8.4% |
| Equipment | 6 | 6.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
33 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 39.4% |
| Loud Commercials | 9 | 27.3% |
| Billing | 6 | 18.2% |
| Indecency | 3 | 9.1% |
| Equipment | 1 | 3.0% |
| Interference | 1 | 3.0% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.