FCC Consumer Complaints – 14 November 2022
Introduction
The Federal Communications Commission recorded 713 consumer complaints on Monday, 14 November 2022 relating to telecommunications services, this represented an increase from the 295 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 713
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (260)
- Most reported state/territory
- California (84)
Where the complaints came from
A total of 713 complaints were recorded on 14 November 2022, with reports originating from 532 cities in 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 84 | 11.8% |
| New York | 56 | 7.9% |
| Texas | 52 | 7.3% |
| Florida | 42 | 5.9% |
| Georgia | 35 | 4.9% |
| Pennsylvania | 29 | 4.1% |
| Ohio | 27 | 3.8% |
| New Jersey | 22 | 3.1% |
| Michigan | 21 | 2.9% |
| Virginia | 21 | 2.9% |
| Other states and territories | 322 | 45.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 480 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 480 | 67.3% |
| Internet | 173 | 24.3% |
| TV | 47 | 6.6% |
| Radio | 8 | 1.1% |
| Accessibility | 3 | 0.4% |
| Broadband Story | 2 | 0.3% |
Phone complaints
480 complaints were recorded in this category, representing 67.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 260 | 54.2% |
| Availability (including rural call completion) | 68 | 14.2% |
| Billing | 64 | 13.3% |
| Equipment | 38 | 7.9% |
| Number Portability (keeping your number if you change providers) | 15 | 3.1% |
| Privacy | 12 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.7% |
| Junk Faxes | 7 | 1.5% |
| Interference (including signal jammers) | 5 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
173 complaints were recorded in this category, representing 24.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 63 | 36.4% |
| Billing | 62 | 35.8% |
| Speed | 22 | 12.7% |
| Equipment | 10 | 5.8% |
| Interference | 9 | 5.2% |
| Privacy | 7 | 4.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
47 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 31.9% |
| Availability | 9 | 19.1% |
| Loud Commercials | 9 | 19.1% |
| Indecency | 6 | 12.8% |
| Equipment | 4 | 8.5% |
| Interference | 3 | 6.4% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.