FCC Consumer Complaints – 15 November 2022
Introduction
A total of 781 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 15 November 2022, this represented an increase from the 713 complaints recorded the previous day. Submissions were made from 49 states and territories, with California accounting for the highest number of complaints at 147. The largest number of complaints related to Unwanted Calls, with 309 complaints.
Key statistics
- Total complaints
- 781
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (309)
- Most reported state/territory
- California (147)
Where the complaints came from
On 15 November 2022, the 781 complaints recorded by the Federal Communications Commission were reported from 526 cities across 49 states and territories. Complaint activity was somewhat more concentrated than usual, with California accounting for the largest share of reports. While complaints were reported across multiple cities, no individual location accounted for a significant share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 147 | 18.8% |
| Florida | 63 | 8.1% |
| Texas | 52 | 6.7% |
| Pennsylvania | 42 | 5.4% |
| New York | 38 | 4.9% |
| Georgia | 33 | 4.2% |
| Ohio | 31 | 4.0% |
| Michigan | 22 | 2.8% |
| Arizona | 21 | 2.7% |
| Illinois | 21 | 2.7% |
| Other states and territories | 308 | 39.4% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 540 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 540 | 69.1% |
| Internet | 172 | 22.0% |
| TV | 50 | 6.4% |
| Radio | 9 | 1.2% |
| Accessibility | 4 | 0.5% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 3 | 0.4% |
Phone complaints
540 complaints were recorded in this category, representing 69.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 309 | 57.2% |
| Billing | 79 | 14.6% |
| Availability (including rural call completion) | 55 | 10.2% |
| Equipment | 27 | 5.0% |
| Junk Faxes | 26 | 4.8% |
| Number Portability (keeping your number if you change providers) | 19 | 3.5% |
| Privacy | 11 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.7% |
| Interference (including signal jammers) | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
172 complaints were recorded in this category, representing 22.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 66 | 38.4% |
| Billing | 60 | 34.9% |
| Speed | 17 | 9.9% |
| Equipment | 12 | 7.0% |
| Privacy | 9 | 5.2% |
| Interference | 8 | 4.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
50 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 36.0% |
| Billing | 10 | 20.0% |
| Indecency | 8 | 16.0% |
| Loud Commercials | 6 | 12.0% |
| Interference | 4 | 8.0% |
| Equipment | 2 | 4.0% |
| Privacy | 1 | 2.0% |
A broad mix of issues was reported in this category, with Availability, Billing and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.