FCC Consumer Complaints – 16 November 2022
Introduction
The Federal Communications Commission recorded 771 consumer complaints on Wednesday, 16 November 2022 relating to telecommunications services, this was lower than the 781 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 319 complaints.
Key statistics
- Total complaints
- 771
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (319)
- Most reported state/territory
- California (88)
Where the complaints came from
The 771 complaints recorded on 16 November 2022 originated from 551 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 11.4% |
| Florida | 73 | 9.5% |
| Texas | 64 | 8.3% |
| New York | 57 | 7.4% |
| Ohio | 30 | 3.9% |
| Pennsylvania | 29 | 3.8% |
| North Carolina | 27 | 3.5% |
| Georgia | 24 | 3.1% |
| Michigan | 22 | 2.9% |
| Virginia | 22 | 2.9% |
| Other states and territories | 333 | 43.2% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 505 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 505 | 65.5% |
| Internet | 186 | 24.1% |
| TV | 57 | 7.4% |
| Accessibility | 10 | 1.3% |
| Radio | 10 | 1.3% |
| Request for Dispute Assistance | 2 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
505 complaints were recorded in this category, representing 65.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 319 | 63.2% |
| Billing | 54 | 10.7% |
| Availability (including rural call completion) | 40 | 7.9% |
| Equipment | 34 | 6.7% |
| Number Portability (keeping your number if you change providers) | 18 | 3.6% |
| Privacy | 16 | 3.2% |
| Junk Faxes | 12 | 2.4% |
| Interference (including signal jammers) | 6 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.8% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
186 complaints were recorded in this category, representing 24.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 39.2% |
| Availability | 64 | 34.4% |
| Speed | 16 | 8.6% |
| Privacy | 12 | 6.5% |
| Equipment | 11 | 5.9% |
| Interference | 10 | 5.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
57 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 35.1% |
| Availability | 14 | 24.6% |
| Loud Commercials | 9 | 15.8% |
| Indecency | 8 | 14.0% |
| Equipment | 3 | 5.3% |
| Interference | 2 | 3.5% |
| Privacy | 1 | 1.8% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.