FCC Consumer Complaints – 17 November 2022
Introduction
A total of 747 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 17 November 2022, complaint volume fell from 771 complaints the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 323 complaints.
Key statistics
- Total complaints
- 747
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (323)
- Most reported state/territory
- California (101)
Where the complaints came from
Across 516 cities in 49 states and territories, a total of 747 complaints were recorded on 17 November 2022. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 13.5% |
| Texas | 71 | 9.5% |
| Florida | 55 | 7.4% |
| New York | 50 | 6.7% |
| Virginia | 26 | 3.5% |
| Arizona | 25 | 3.3% |
| Georgia | 24 | 3.2% |
| North Carolina | 24 | 3.2% |
| Pennsylvania | 23 | 3.1% |
| Ohio | 22 | 2.9% |
| Other states and territories | 326 | 43.6% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 526 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 526 | 70.4% |
| Internet | 162 | 21.7% |
| TV | 48 | 6.4% |
| Radio | 9 | 1.2% |
| Accessibility | 2 | 0.3% |
Phone complaints
526 complaints were recorded in this category, representing 70.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 323 | 61.4% |
| Billing | 65 | 12.4% |
| Availability (including rural call completion) | 54 | 10.3% |
| Equipment | 30 | 5.7% |
| Number Portability (keeping your number if you change providers) | 15 | 2.9% |
| Privacy | 11 | 2.1% |
| Interference (including signal jammers) | 9 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.5% |
| Junk Faxes | 8 | 1.5% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
162 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 63 | 38.9% |
| Billing | 58 | 35.8% |
| Speed | 13 | 8.0% |
| Interference | 11 | 6.8% |
| Equipment | 9 | 5.6% |
| Privacy | 8 | 4.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
48 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 35.4% |
| Billing | 12 | 25.0% |
| Loud Commercials | 9 | 18.8% |
| Indecency | 7 | 14.6% |
| Interference | 3 | 6.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
There were 323 complaints relating to unwanted calls on this date, representing 43.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (757) 522-1904 | 5 | 1.5% |
| (573) 876-2600 | 3 | 0.9% |
| (630) 863-2487 | 2 | 0.6% |
| (912) 494-2949 | 2 | 0.6% |
| (203) 718-3927 | 1 | 0.3% |
| (203) 758-8322 | 1 | 0.3% |
| (206) 803-1237 | 1 | 0.3% |
| (207) 309-8699 | 1 | 0.3% |
| (207) 813-3889 | 1 | 0.3% |
| (213) 497-5303 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (757) 522-1904 | 5 | 1.5% |
| (573) 876-2600 | 3 | 0.9% |
| (555) 555-5555 | 2 | 0.6% |
| (630) 863-2487 | 2 | 0.6% |
| (912) 494-2949 | 2 | 0.6% |
| (201) 285-7296 | 1 | 0.3% |
| (203) 718-3927 | 1 | 0.3% |
| (203) 758-8322 | 1 | 0.3% |
| (206) 385-1706 | 1 | 0.3% |
| (206) 752-5521 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (757) 522-1904 was reported slightly more often than other business contact numbers.
- (757) 522-1904 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.