FCC Consumer Complaints – 18 November 2022
Introduction
On Friday, 18 November 2022, 739 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 747 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 287 complaints.
Key statistics
- Total complaints
- 739
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (287)
- Most reported state/territory
- California (97)
Where the complaints came from
Across 516 cities in 50 states and territories, a total of 739 complaints were recorded on 18 November 2022. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 13.1% |
| New York | 79 | 10.7% |
| Florida | 48 | 6.5% |
| Texas | 45 | 6.1% |
| Pennsylvania | 32 | 4.3% |
| Michigan | 30 | 4.1% |
| Illinois | 28 | 3.8% |
| Ohio | 24 | 3.2% |
| Georgia | 21 | 2.8% |
| Virginia | 19 | 2.6% |
| Other states and territories | 316 | 42.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 511 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 511 | 69.1% |
| Internet | 162 | 21.9% |
| TV | 55 | 7.4% |
| Radio | 7 | 0.9% |
| Accessibility | 2 | 0.3% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
511 complaints were recorded in this category, representing 69.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 287 | 56.2% |
| Availability (including rural call completion) | 78 | 15.3% |
| Billing | 67 | 13.1% |
| Equipment | 40 | 7.8% |
| Number Portability (keeping your number if you change providers) | 15 | 2.9% |
| Interference (including signal jammers) | 7 | 1.4% |
| Junk Faxes | 7 | 1.4% |
| Privacy | 4 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
162 complaints were recorded in this category, representing 21.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 34.0% |
| Availability | 51 | 31.5% |
| Speed | 21 | 13.0% |
| Privacy | 15 | 9.3% |
| Interference | 12 | 7.4% |
| Equipment | 8 | 4.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
55 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 27.3% |
| Availability | 14 | 25.5% |
| Loud Commercials | 11 | 20.0% |
| Indecency | 7 | 12.7% |
| Equipment | 6 | 10.9% |
| Interference | 1 | 1.8% |
| Privacy | 1 | 1.8% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.