FCC Consumer Complaints – 19 November 2022
Introduction
The Federal Communications Commission recorded 449 consumer complaints on 19 November 2022 relating to telecommunications services, complaint volume fell from 739 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 449
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (148)
- Most reported state/territory
- California (55)
Where the complaints came from
A total of 449 complaints were recorded on 19 November 2022, with reports originating from 348 cities in 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 55 | 12.2% |
| Texas | 34 | 7.6% |
| North Carolina | 29 | 6.5% |
| Florida | 28 | 6.2% |
| Pennsylvania | 22 | 4.9% |
| New York | 21 | 4.7% |
| Oregon | 18 | 4.0% |
| Arizona | 17 | 3.8% |
| Massachusetts | 13 | 2.9% |
| Illinois | 12 | 2.7% |
| Other states and territories | 200 | 44.5% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 266 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 266 | 59.2% |
| Internet | 121 | 26.9% |
| TV | 50 | 11.1% |
| Radio | 8 | 1.8% |
| Accessibility | 2 | 0.4% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
266 complaints were recorded in this category, representing 59.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 148 | 55.6% |
| Billing | 39 | 14.7% |
| Availability (including rural call completion) | 25 | 9.4% |
| Equipment | 24 | 9.0% |
| Number Portability (keeping your number if you change providers) | 10 | 3.8% |
| Privacy | 10 | 3.8% |
| Interference (including signal jammers) | 5 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.5% |
| Junk Faxes | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
121 complaints were recorded in this category, representing 26.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 47 | 38.8% |
| Billing | 40 | 33.1% |
| Speed | 20 | 16.5% |
| Equipment | 6 | 5.0% |
| Interference | 5 | 4.1% |
| Privacy | 3 | 2.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
50 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 32.0% |
| Loud Commercials | 12 | 24.0% |
| Indecency | 9 | 18.0% |
| Billing | 7 | 14.0% |
| Equipment | 2 | 4.0% |
| Interference | 2 | 4.0% |
| Privacy | 2 | 4.0% |
Complaints in this category covered a range of issues, including Availability, Loud Commercials and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.