FCC Consumer Complaints – 20 November 2022
Introduction
On 20 November 2022, the Federal Communications Commission recorded 296 consumer complaints relating to telecommunications services, complaint volume fell from 449 complaints the previous day. The complaints came from 43 states and territories, with New York reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 296
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (77)
- Most reported state/territory
- New York (29)
Where the complaints came from
The 296 complaints recorded on 20 November 2022 originated from 238 cities across 43 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| New York | 29 | 9.8% |
| California | 27 | 9.1% |
| Texas | 24 | 8.1% |
| Florida | 21 | 7.1% |
| Minnesota | 14 | 4.7% |
| Illinois | 13 | 4.4% |
| North Carolina | 13 | 4.4% |
| Ohio | 11 | 3.7% |
| Pennsylvania | 10 | 3.4% |
| Tennessee | 10 | 3.4% |
| Other states and territories | 124 | 41.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 169 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 169 | 57.1% |
| Internet | 80 | 27.0% |
| TV | 37 | 12.5% |
| Radio | 6 | 2.0% |
| Request for Dispute Assistance | 2 | 0.7% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
169 complaints were recorded in this category, representing 57.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 77 | 45.6% |
| Billing | 30 | 17.8% |
| Availability (including rural call completion) | 17 | 10.1% |
| Equipment | 15 | 8.9% |
| Number Portability (keeping your number if you change providers) | 13 | 7.7% |
| Interference (including signal jammers) | 7 | 4.1% |
| Privacy | 6 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
80 complaints were recorded in this category, representing 27.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 37.5% |
| Billing | 14 | 17.5% |
| Speed | 14 | 17.5% |
| Privacy | 10 | 12.5% |
| Equipment | 6 | 7.5% |
| Interference | 6 | 7.5% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
TV complaints
37 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 32.4% |
| Billing | 9 | 24.3% |
| Indecency | 6 | 16.2% |
| Loud Commercials | 5 | 13.5% |
| Interference | 4 | 10.8% |
| Equipment | 1 | 2.7% |
A broad mix of issues was reported in this category, with Availability, Billing and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.