FCC Consumer Complaints – 21 November 2022
Introduction
The Federal Communications Commission recorded 667 consumer complaints on Monday, 21 November 2022 relating to telecommunications services, complaint volume increased from 296 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 667
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (234)
- Most reported state/territory
- California (71)
Where the complaints came from
A total of 667 complaints were recorded on 21 November 2022, with reports originating from 501 cities in 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 71 | 10.6% |
| New York | 50 | 7.5% |
| Texas | 42 | 6.3% |
| Florida | 41 | 6.1% |
| Ohio | 40 | 6.0% |
| Illinois | 23 | 3.4% |
| Michigan | 23 | 3.4% |
| North Carolina | 22 | 3.3% |
| Pennsylvania | 21 | 3.1% |
| Indiana | 20 | 3.0% |
| Other states and territories | 309 | 46.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 49 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 423 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 423 | 63.4% |
| Internet | 174 | 26.1% |
| TV | 49 | 7.3% |
| Radio | 9 | 1.3% |
| Accessibility | 5 | 0.7% |
| Request for Dispute Assistance | 4 | 0.6% |
| Emergency | 3 | 0.4% |
Phone complaints
423 complaints were recorded in this category, representing 63.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 234 | 55.3% |
| Billing | 60 | 14.2% |
| Availability (including rural call completion) | 46 | 10.9% |
| Equipment | 25 | 5.9% |
| Number Portability (keeping your number if you change providers) | 21 | 5.0% |
| Interference (including signal jammers) | 11 | 2.6% |
| Junk Faxes | 9 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.9% |
| Privacy | 6 | 1.4% |
| Slamming (change of your carrier without permission) | 3 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
174 complaints were recorded in this category, representing 26.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 63 | 36.2% |
| Billing | 63 | 36.2% |
| Interference | 13 | 7.5% |
| Equipment | 12 | 6.9% |
| Privacy | 12 | 6.9% |
| Speed | 11 | 6.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
49 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 34.7% |
| Availability | 13 | 26.5% |
| Indecency | 8 | 16.3% |
| Loud Commercials | 6 | 12.2% |
| Equipment | 3 | 6.1% |
| Interference | 1 | 2.0% |
| Privacy | 1 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.