FCC Consumer Complaints – 22 November 2022
Introduction
On Tuesday, 22 November 2022, 754 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 667 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 303 complaints.
Key statistics
- Total complaints
- 754
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (303)
- Most reported state/territory
- California (99)
Where the complaints came from
Across 536 cities in 49 states and territories, a total of 754 complaints were recorded on 22 November 2022. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 13.1% |
| Florida | 71 | 9.4% |
| New York | 60 | 8.0% |
| Texas | 37 | 4.9% |
| North Carolina | 32 | 4.2% |
| Pennsylvania | 26 | 3.4% |
| Virginia | 26 | 3.4% |
| Washington | 25 | 3.3% |
| Illinois | 23 | 3.1% |
| Arizona | 21 | 2.8% |
| Other states and territories | 333 | 44.2% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 499 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 499 | 66.2% |
| Internet | 178 | 23.6% |
| TV | 61 | 8.1% |
| Radio | 7 | 0.9% |
| Accessibility | 5 | 0.7% |
| Request for Dispute Assistance | 3 | 0.4% |
| Broadband Story | 1 | 0.1% |
Phone complaints
499 complaints were recorded in this category, representing 66.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 303 | 60.7% |
| Billing | 73 | 14.6% |
| Availability (including rural call completion) | 41 | 8.2% |
| Equipment | 40 | 8.0% |
| Number Portability (keeping your number if you change providers) | 12 | 2.4% |
| Junk Faxes | 9 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.4% |
| Interference (including signal jammers) | 7 | 1.4% |
| Privacy | 6 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
178 complaints were recorded in this category, representing 23.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 71 | 39.9% |
| Billing | 58 | 32.6% |
| Speed | 29 | 16.3% |
| Equipment | 9 | 5.1% |
| Privacy | 9 | 5.1% |
| Interference | 2 | 1.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
61 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 27.9% |
| Availability | 15 | 24.6% |
| Loud Commercials | 13 | 21.3% |
| Equipment | 7 | 11.5% |
| Indecency | 7 | 11.5% |
| Interference | 1 | 1.6% |
| Privacy | 1 | 1.6% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.