FCC Consumer Complaints – 23 November 2022
Introduction
A total of 690 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 23 November 2022, this represented a decline from the 754 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 280 complaints.
Key statistics
- Total complaints
- 690
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (280)
- Most reported state/territory
- California (88)
Where the complaints came from
The 690 complaints recorded on 23 November 2022 were submitted from 465 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 12.8% |
| New York | 58 | 8.4% |
| Texas | 54 | 7.8% |
| Florida | 43 | 6.2% |
| North Carolina | 29 | 4.2% |
| Illinois | 26 | 3.8% |
| Pennsylvania | 25 | 3.6% |
| Maryland | 22 | 3.2% |
| Virginia | 21 | 3.0% |
| Georgia | 20 | 2.9% |
| Other states and territories | 302 | 43.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 454 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 454 | 65.8% |
| Internet | 172 | 24.9% |
| TV | 48 | 7.0% |
| Radio | 11 | 1.6% |
| Accessibility | 2 | 0.3% |
| Request for Dispute Assistance | 2 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
454 complaints were recorded in this category, representing 65.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 280 | 61.7% |
| Billing | 60 | 13.2% |
| Availability (including rural call completion) | 45 | 9.9% |
| Equipment | 19 | 4.2% |
| Number Portability (keeping your number if you change providers) | 19 | 4.2% |
| Junk Faxes | 16 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.5% |
| Privacy | 5 | 1.1% |
| Interference (including signal jammers) | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
172 complaints were recorded in this category, representing 24.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 41.9% |
| Billing | 46 | 26.7% |
| Speed | 22 | 12.8% |
| Interference | 12 | 7.0% |
| Equipment | 11 | 6.4% |
| Privacy | 9 | 5.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
48 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 43.8% |
| Loud Commercials | 12 | 25.0% |
| Availability | 7 | 14.6% |
| Equipment | 4 | 8.3% |
| Interference | 3 | 6.3% |
| Indecency | 1 | 2.1% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.