FCC Consumer Complaints – 24 November 2022
Introduction
The Federal Communications Commission recorded 247 consumer complaints on 24 November 2022 relating to telecommunications services, this was lower than the 690 complaints recorded the day before. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 247
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (80)
- Most reported state/territory
- California (36)
Where the complaints came from
The 247 complaints recorded on 24 November 2022 were submitted from 199 cities across 43 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 14.6% |
| Florida | 21 | 8.5% |
| Texas | 21 | 8.5% |
| New York | 20 | 8.1% |
| Illinois | 13 | 5.3% |
| Ohio | 11 | 4.5% |
| Idaho | 9 | 3.6% |
| Virginia | 7 | 2.8% |
| Louisiana | 6 | 2.4% |
| Maryland | 6 | 2.4% |
| Other states and territories | 97 | 39.3% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 143 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 143 | 57.9% |
| Internet | 74 | 30.0% |
| TV | 23 | 9.3% |
| Radio | 3 | 1.2% |
| Accessibility | 2 | 0.8% |
| Emergency | 1 | 0.4% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
143 complaints were recorded in this category, representing 57.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 80 | 55.9% |
| Billing | 16 | 11.2% |
| Availability (including rural call completion) | 14 | 9.8% |
| Equipment | 8 | 5.6% |
| Number Portability (keeping your number if you change providers) | 7 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 4.2% |
| Interference (including signal jammers) | 6 | 4.2% |
| Privacy | 4 | 2.8% |
| Slamming (change of your carrier without permission) | 2 | 1.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
74 complaints were recorded in this category, representing 30.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 37.8% |
| Availability | 19 | 25.7% |
| Speed | 11 | 14.9% |
| Interference | 8 | 10.8% |
| Privacy | 5 | 6.8% |
| Equipment | 3 | 4.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.