FCC Consumer Complaints – 25 November 2022
Introduction
On Friday, 25 November 2022, the Federal Communications Commission recorded 435 consumer complaints relating to telecommunications services, this was higher than the 247 complaints recorded the previous day. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 435
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (156)
- Most reported state/territory
- California (47)
Where the complaints came from
Reports recorded on 25 November 2022 show 435 complaints originating from 323 cities across 46 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 10.8% |
| Texas | 40 | 9.2% |
| Florida | 32 | 7.4% |
| New York | 32 | 7.4% |
| Massachusetts | 17 | 3.9% |
| North Carolina | 14 | 3.2% |
| Virginia | 14 | 3.2% |
| Minnesota | 13 | 3.0% |
| West Virginia | 13 | 3.0% |
| Colorado | 12 | 2.8% |
| Other states and territories | 201 | 46.2% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 285 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 285 | 65.5% |
| Internet | 100 | 23.0% |
| TV | 41 | 9.4% |
| Radio | 8 | 1.8% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
285 complaints were recorded in this category, representing 65.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 156 | 54.7% |
| Billing | 44 | 15.4% |
| Availability (including rural call completion) | 26 | 9.1% |
| Equipment | 26 | 9.1% |
| Privacy | 12 | 4.2% |
| Number Portability (keeping your number if you change providers) | 11 | 3.9% |
| Interference (including signal jammers) | 5 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.7% |
| Junk Faxes | 2 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
100 complaints were recorded in this category, representing 23.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 35.0% |
| Billing | 34 | 34.0% |
| Interference | 11 | 11.0% |
| Privacy | 10 | 10.0% |
| Speed | 6 | 6.0% |
| Equipment | 4 | 4.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
41 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 31.7% |
| Loud Commercials | 11 | 26.8% |
| Availability | 9 | 22.0% |
| Privacy | 4 | 9.8% |
| Equipment | 2 | 4.9% |
| Indecency | 1 | 2.4% |
| Interference | 1 | 2.4% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.