FCC Consumer Complaints – 26 November 2022
Introduction
A total of 339 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 26 November 2022, this represented a decline from the 435 complaints recorded the day before. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 339
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (109)
- Most reported state/territory
- California (47)
Where the complaints came from
Reports recorded on 26 November 2022 show 339 complaints originating from 266 cities across 44 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 13.9% |
| Florida | 27 | 8.0% |
| New York | 27 | 8.0% |
| Texas | 23 | 6.8% |
| Illinois | 17 | 5.0% |
| Pennsylvania | 16 | 4.7% |
| Georgia | 12 | 3.5% |
| New Jersey | 11 | 3.2% |
| Virginia | 11 | 3.2% |
| Ohio | 9 | 2.7% |
| Other states and territories | 139 | 41.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 201 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 201 | 59.3% |
| Internet | 95 | 28.0% |
| TV | 34 | 10.0% |
| Radio | 6 | 1.8% |
| Emergency | 2 | 0.6% |
| Accessibility | 1 | 0.3% |
Phone complaints
201 complaints were recorded in this category, representing 59.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 109 | 54.2% |
| Billing | 27 | 13.4% |
| Availability (including rural call completion) | 19 | 9.5% |
| Equipment | 19 | 9.5% |
| Privacy | 10 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 3.0% |
| Interference (including signal jammers) | 5 | 2.5% |
| Number Portability (keeping your number if you change providers) | 5 | 2.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
95 complaints were recorded in this category, representing 28.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 44 | 46.3% |
| Billing | 28 | 29.5% |
| Privacy | 10 | 10.5% |
| Equipment | 5 | 5.3% |
| Interference | 4 | 4.2% |
| Speed | 4 | 4.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
34 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 32.4% |
| Loud Commercials | 7 | 20.6% |
| Availability | 6 | 17.6% |
| Equipment | 5 | 14.7% |
| Indecency | 4 | 11.8% |
| Interference | 1 | 2.9% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.