FCC Consumer Complaints – 27 November 2022
Introduction
The Federal Communications Commission recorded 372 consumer complaints on Sunday, 27 November 2022 relating to telecommunications services, complaint volume increased from 339 complaints the previous day. Complaints were reported across 40 states and territories, with Florida slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 372
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (94)
- Most reported state/territory
- Florida (47)
Where the complaints came from
The 372 complaints recorded on 27 November 2022 originated from 270 cities across 40 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 47 | 12.6% |
| California | 39 | 10.5% |
| Louisiana | 29 | 7.8% |
| New York | 22 | 5.9% |
| Texas | 19 | 5.1% |
| Michigan | 17 | 4.6% |
| Washington | 13 | 3.5% |
| Arizona | 12 | 3.2% |
| New Jersey | 11 | 3.0% |
| Illinois | 9 | 2.4% |
| Other states and territories | 154 | 41.4% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 225 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 225 | 60.5% |
| Internet | 106 | 28.5% |
| TV | 34 | 9.1% |
| Accessibility | 4 | 1.1% |
| Radio | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
225 complaints were recorded in this category, representing 60.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 94 | 41.8% |
| Billing | 45 | 20.0% |
| Availability (including rural call completion) | 39 | 17.3% |
| Equipment | 22 | 9.8% |
| Cramming (unauthorized charges on your phone bill) | 9 | 4.0% |
| Number Portability (keeping your number if you change providers) | 6 | 2.7% |
| Privacy | 4 | 1.8% |
| Slamming (change of your carrier without permission) | 4 | 1.8% |
| Interference (including signal jammers) | 2 | 0.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
106 complaints were recorded in this category, representing 28.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 44 | 41.5% |
| Billing | 38 | 35.8% |
| Speed | 9 | 8.5% |
| Equipment | 8 | 7.5% |
| Privacy | 5 | 4.7% |
| Interference | 2 | 1.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
34 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 38.2% |
| Billing | 7 | 20.6% |
| Loud Commercials | 7 | 20.6% |
| Indecency | 6 | 17.6% |
| Equipment | 1 | 2.9% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.