FCC Consumer Complaints – 28 November 2022
Introduction
A total of 759 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 28 November 2022, this represented an increase from the 372 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 759
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (255)
- Most reported state/territory
- California (98)
Where the complaints came from
Across 551 cities in 51 states and territories, a total of 759 complaints were recorded on 28 November 2022. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 98 | 12.9% |
| New York | 64 | 8.4% |
| Florida | 58 | 7.6% |
| Texas | 52 | 6.9% |
| Massachusetts | 31 | 4.1% |
| Illinois | 28 | 3.7% |
| Missouri | 26 | 3.4% |
| Ohio | 26 | 3.4% |
| Pennsylvania | 26 | 3.4% |
| Tennessee | 24 | 3.2% |
| Other states and territories | 326 | 43.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 502 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 502 | 66.1% |
| Internet | 176 | 23.2% |
| TV | 61 | 8.0% |
| Radio | 12 | 1.6% |
| Accessibility | 5 | 0.7% |
| Request for Dispute Assistance | 2 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
502 complaints were recorded in this category, representing 66.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 255 | 50.8% |
| Billing | 79 | 15.7% |
| Availability (including rural call completion) | 59 | 11.8% |
| Equipment | 45 | 9.0% |
| Number Portability (keeping your number if you change providers) | 26 | 5.2% |
| Interference (including signal jammers) | 11 | 2.2% |
| Privacy | 10 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.8% |
| Junk Faxes | 7 | 1.4% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
176 complaints were recorded in this category, representing 23.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 84 | 47.7% |
| Billing | 54 | 30.7% |
| Speed | 15 | 8.5% |
| Equipment | 12 | 6.8% |
| Interference | 8 | 4.5% |
| Privacy | 3 | 1.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
61 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 45.9% |
| Availability | 12 | 19.7% |
| Loud Commercials | 9 | 14.8% |
| Indecency | 6 | 9.8% |
| Equipment | 5 | 8.2% |
| Interference | 1 | 1.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.