FCC Consumer Complaints – 29 November 2022
Introduction
A total of 833 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 29 November 2022, this was higher than the 759 complaints recorded the day before. The complaints came from 51 states and territories, with Texas reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 833
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (289)
- Most reported state/territory
- Texas (71)
Where the complaints came from
Reports recorded on 29 November 2022 show 833 complaints originating from 593 cities across 51 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 71 | 8.5% |
| California | 68 | 8.2% |
| Florida | 60 | 7.2% |
| New York | 51 | 6.1% |
| Pennsylvania | 34 | 4.1% |
| North Carolina | 32 | 3.8% |
| Ohio | 30 | 3.6% |
| Georgia | 29 | 3.5% |
| Illinois | 28 | 3.4% |
| Tennessee | 28 | 3.4% |
| Other states and territories | 400 | 48.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 553 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 553 | 66.4% |
| Internet | 177 | 21.2% |
| TV | 72 | 8.6% |
| Radio | 22 | 2.6% |
| Emergency | 5 | 0.6% |
| Request for Dispute Assistance | 3 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
553 complaints were recorded in this category, representing 66.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 289 | 52.3% |
| Billing | 91 | 16.5% |
| Availability (including rural call completion) | 68 | 12.3% |
| Equipment | 41 | 7.4% |
| Number Portability (keeping your number if you change providers) | 20 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.5% |
| Interference (including signal jammers) | 10 | 1.8% |
| Junk Faxes | 10 | 1.8% |
| Privacy | 7 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
177 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 82 | 46.3% |
| Billing | 60 | 33.9% |
| Speed | 13 | 7.3% |
| Interference | 9 | 5.1% |
| Privacy | 7 | 4.0% |
| Equipment | 6 | 3.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
72 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 37.5% |
| Availability | 17 | 23.6% |
| Loud Commercials | 14 | 19.4% |
| Indecency | 8 | 11.1% |
| Interference | 4 | 5.6% |
| Equipment | 1 | 1.4% |
| Privacy | 1 | 1.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.