FCC Consumer Complaints – 30 November 2022
Introduction
A total of 872 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 30 November 2022, complaint volume increased from 833 complaints the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 344 complaints.
Key statistics
- Total complaints
- 872
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (344)
- Most reported state/territory
- California (86)
Where the complaints came from
The 872 complaints recorded on 30 November 2022 were submitted from 590 cities across 47 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 86 | 9.9% |
| New York | 84 | 9.6% |
| Florida | 69 | 7.9% |
| Texas | 56 | 6.4% |
| Illinois | 40 | 4.6% |
| Pennsylvania | 39 | 4.5% |
| Ohio | 30 | 3.4% |
| Georgia | 28 | 3.2% |
| Tennessee | 26 | 3.0% |
| North Carolina | 22 | 2.5% |
| Other states and territories | 390 | 44.7% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 609 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 609 | 69.8% |
| Internet | 184 | 21.1% |
| TV | 58 | 6.7% |
| Radio | 17 | 1.9% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
609 complaints were recorded in this category, representing 69.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 344 | 56.5% |
| Billing | 86 | 14.1% |
| Availability (including rural call completion) | 73 | 12.0% |
| Equipment | 33 | 5.4% |
| Number Portability (keeping your number if you change providers) | 30 | 4.9% |
| Junk Faxes | 14 | 2.3% |
| Interference (including signal jammers) | 11 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.6% |
| Privacy | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
184 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 39.1% |
| Billing | 48 | 26.1% |
| Privacy | 21 | 11.4% |
| Interference | 15 | 8.2% |
| Speed | 15 | 8.2% |
| Equipment | 13 | 7.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
58 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 44.8% |
| Availability | 15 | 25.9% |
| Loud Commercials | 9 | 15.5% |
| Indecency | 5 | 8.6% |
| Equipment | 2 | 3.4% |
| Interference | 1 | 1.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.