FCC Consumer Complaints – 1 December 2022
Introduction
On 1 December 2022, the Federal Communications Commission recorded 860 consumer complaints relating to telecommunications services, this was lower than the 872 complaints recorded the day before. Reports were received from 48 states and territories, with New York recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 369 complaints.
Key statistics
- Total complaints
- 860
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (369)
- Most reported state/territory
- New York (87)
Where the complaints came from
Reports recorded on 1 December 2022 show 860 complaints originating from 579 cities across 48 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| New York | 87 | 10.1% |
| California | 70 | 8.1% |
| Texas | 69 | 8.0% |
| Florida | 60 | 7.0% |
| Georgia | 42 | 4.9% |
| North Carolina | 34 | 4.0% |
| Illinois | 29 | 3.4% |
| Michigan | 28 | 3.3% |
| New Jersey | 28 | 3.3% |
| Virginia | 28 | 3.3% |
| Other states and territories | 384 | 44.7% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 602 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 602 | 70.0% |
| Internet | 199 | 23.1% |
| TV | 41 | 4.8% |
| Radio | 14 | 1.6% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
602 complaints were recorded in this category, representing 70.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 369 | 61.3% |
| Billing | 92 | 15.3% |
| Availability (including rural call completion) | 57 | 9.5% |
| Equipment | 34 | 5.6% |
| Number Portability (keeping your number if you change providers) | 19 | 3.2% |
| Junk Faxes | 11 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Interference (including signal jammers) | 6 | 1.0% |
| Privacy | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
199 complaints were recorded in this category, representing 23.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 84 | 42.2% |
| Billing | 54 | 27.1% |
| Speed | 21 | 10.6% |
| Privacy | 17 | 8.5% |
| Equipment | 13 | 6.5% |
| Interference | 10 | 5.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
41 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 34.1% |
| Availability | 13 | 31.7% |
| Loud Commercials | 6 | 14.6% |
| Interference | 3 | 7.3% |
| Equipment | 2 | 4.9% |
| Indecency | 2 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
369 complaints relating to unwanted calls were recorded on this date, accounting for 42.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 563-5635 | 5 | 1.4% |
| (510) 679-6755 | 2 | 0.5% |
| (585) 507-4253 | 2 | 0.5% |
| (732) 665-0898 | 2 | 0.5% |
| (202) 977-4204 | 1 | 0.3% |
| (207) 204-8897 | 1 | 0.3% |
| (209) 254-5502 | 1 | 0.3% |
| (209) 254-7176 | 1 | 0.3% |
| (209) 701-2006 | 1 | 0.3% |
| (216) 477-8156 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (855) 563-5635 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.