FCC Consumer Complaints – 2 December 2022
Introduction
On 2 December 2022, the Federal Communications Commission recorded 832 consumer complaints relating to telecommunications services, complaint volume fell from 860 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 832
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (299)
- Most reported state/territory
- California (80)
Where the complaints came from
The 832 complaints recorded on 2 December 2022 were submitted from 594 cities across 51 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A notable concentration at the city level was observed in Iowa, where West des moines accounted for 19 of the 31 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 80 | 9.6% |
| Florida | 75 | 9.0% |
| Texas | 70 | 8.4% |
| New York | 61 | 7.3% |
| Pennsylvania | 37 | 4.4% |
| Virginia | 32 | 3.8% |
| Georgia | 31 | 3.7% |
| Iowa | 31 | 3.7% |
| North Carolina | 28 | 3.4% |
| Maryland | 26 | 3.1% |
| Other states and territories | 361 | 43.4% |
Location highlight
A large share of complaints in Iowa originated from West des moines, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 540 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 540 | 64.9% |
| Internet | 216 | 26.0% |
| TV | 50 | 6.0% |
| Radio | 16 | 1.9% |
| Accessibility | 8 | 1.0% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
540 complaints were recorded in this category, representing 64.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 299 | 55.4% |
| Availability (including rural call completion) | 71 | 13.1% |
| Billing | 68 | 12.6% |
| Equipment | 37 | 6.9% |
| Number Portability (keeping your number if you change providers) | 25 | 4.6% |
| Interference (including signal jammers) | 12 | 2.2% |
| Privacy | 12 | 2.2% |
| Junk Faxes | 11 | 2.0% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
216 complaints were recorded in this category, representing 26.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 100 | 46.3% |
| Billing | 67 | 31.0% |
| Speed | 19 | 8.8% |
| Interference | 11 | 5.1% |
| Privacy | 10 | 4.6% |
| Equipment | 9 | 4.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
50 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 34.0% |
| Billing | 17 | 34.0% |
| Indecency | 6 | 12.0% |
| Loud Commercials | 5 | 10.0% |
| Interference | 3 | 6.0% |
| Equipment | 2 | 4.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.