FCC Consumer Complaints – 3 December 2022
Introduction
On 3 December 2022, the Federal Communications Commission recorded 453 consumer complaints relating to telecommunications services, this represented a decline from the 832 complaints recorded the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 453
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (140)
- Most reported state/territory
- California (77)
Where the complaints came from
A total of 453 complaints were recorded on 3 December 2022, with reports originating from 321 cities in 45 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 77 | 17.0% |
| Florida | 40 | 8.8% |
| Texas | 29 | 6.4% |
| Illinois | 28 | 6.2% |
| New York | 23 | 5.1% |
| Ohio | 22 | 4.9% |
| North Carolina | 18 | 4.0% |
| Iowa | 16 | 3.5% |
| Georgia | 15 | 3.3% |
| Tennessee | 13 | 2.9% |
| Other states and territories | 172 | 38.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 44 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 262 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 262 | 57.8% |
| Internet | 142 | 31.3% |
| TV | 32 | 7.1% |
| Radio | 12 | 2.6% |
| Emergency | 3 | 0.7% |
| Accessibility | 2 | 0.4% |
Phone complaints
262 complaints were recorded in this category, representing 57.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 140 | 53.4% |
| Availability (including rural call completion) | 47 | 17.9% |
| Billing | 33 | 12.6% |
| Equipment | 14 | 5.3% |
| Number Portability (keeping your number if you change providers) | 13 | 5.0% |
| Interference (including signal jammers) | 7 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.5% |
| Privacy | 4 | 1.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
142 complaints were recorded in this category, representing 31.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 59 | 41.5% |
| Billing | 47 | 33.1% |
| Interference | 12 | 8.5% |
| Privacy | 12 | 8.5% |
| Speed | 11 | 7.7% |
| Equipment | 1 | 0.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
32 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 37.5% |
| Billing | 9 | 28.1% |
| Loud Commercials | 7 | 21.9% |
| Indecency | 3 | 9.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.