FCC Consumer Complaints – 4 December 2022
Introduction
A total of 339 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 4 December 2022, complaint volume fell from 453 complaints the day before. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 339
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (80)
- Most reported state/territory
- California (38)
Where the complaints came from
The 339 complaints recorded on 4 December 2022 were submitted from 278 cities across 43 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 38 | 11.2% |
| Texas | 21 | 6.2% |
| New York | 19 | 5.6% |
| Florida | 17 | 5.0% |
| Illinois | 16 | 4.7% |
| Ohio | 16 | 4.7% |
| Virginia | 16 | 4.7% |
| North Carolina | 13 | 3.8% |
| Georgia | 12 | 3.5% |
| Missouri | 11 | 3.2% |
| Other states and territories | 159 | 46.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 183 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 183 | 54.0% |
| Internet | 116 | 34.2% |
| TV | 27 | 8.0% |
| Radio | 11 | 3.2% |
| Emergency | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
183 complaints were recorded in this category, representing 54.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 80 | 43.7% |
| Billing | 30 | 16.4% |
| Availability (including rural call completion) | 25 | 13.7% |
| Equipment | 15 | 8.2% |
| Number Portability (keeping your number if you change providers) | 10 | 5.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 4.9% |
| Privacy | 6 | 3.3% |
| Interference (including signal jammers) | 5 | 2.7% |
| Junk Faxes | 1 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
116 complaints were recorded in this category, representing 34.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 48 | 41.4% |
| Billing | 29 | 25.0% |
| Speed | 17 | 14.7% |
| Privacy | 10 | 8.6% |
| Equipment | 8 | 6.9% |
| Interference | 4 | 3.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.