FCC Consumer Complaints – 5 December 2022
Introduction
A total of 786 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 5 December 2022, this was higher than the 339 complaints recorded the day before. Reports were received from 47 states and territories, with complaints distributed across multiple locations with similar counts. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 786
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (287)
Where the complaints came from
Across 559 cities in 47 states and territories, a total of 786 complaints were recorded on 5 December 2022. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 61 | 7.8% |
| Florida | 61 | 7.8% |
| Illinois | 59 | 7.5% |
| New York | 59 | 7.5% |
| Texas | 50 | 6.4% |
| Pennsylvania | 39 | 5.0% |
| North Carolina | 30 | 3.8% |
| Virginia | 30 | 3.8% |
| Michigan | 29 | 3.7% |
| Georgia | 26 | 3.3% |
| Other states and territories | 341 | 43.4% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 538 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 538 | 68.4% |
| Internet | 176 | 22.4% |
| TV | 57 | 7.3% |
| Radio | 8 | 1.0% |
| Accessibility | 5 | 0.6% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
538 complaints were recorded in this category, representing 68.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 287 | 53.3% |
| Billing | 83 | 15.4% |
| Availability (including rural call completion) | 65 | 12.1% |
| Equipment | 38 | 7.1% |
| Number Portability (keeping your number if you change providers) | 33 | 6.1% |
| Junk Faxes | 11 | 2.0% |
| Privacy | 10 | 1.9% |
| Interference (including signal jammers) | 7 | 1.3% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
176 complaints were recorded in this category, representing 22.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 71 | 40.3% |
| Billing | 68 | 38.6% |
| Speed | 12 | 6.8% |
| Interference | 10 | 5.7% |
| Privacy | 10 | 5.7% |
| Equipment | 5 | 2.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
57 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 38.6% |
| Billing | 19 | 33.3% |
| Indecency | 7 | 12.3% |
| Interference | 4 | 7.0% |
| Equipment | 3 | 5.3% |
| Loud Commercials | 2 | 3.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.