FCC Consumer Complaints – 9 December 2022
Introduction
On 9 December 2022, the Federal Communications Commission recorded 619 consumer complaints relating to telecommunications services, complaint volume fell from 770 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 619
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (205)
- Most reported state/territory
- California (75)
Where the complaints came from
The 619 complaints recorded on 9 December 2022 were submitted from 468 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 75 | 12.1% |
| Florida | 55 | 8.9% |
| New York | 40 | 6.5% |
| Texas | 39 | 6.3% |
| Washington | 30 | 4.8% |
| Michigan | 28 | 4.5% |
| Georgia | 26 | 4.2% |
| Virginia | 23 | 3.7% |
| Pennsylvania | 20 | 3.2% |
| North Carolina | 17 | 2.7% |
| Other states and territories | 265 | 42.8% |
Location highlight
California had the widest distribution of complaints, with reports originating from 60 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 401 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 401 | 64.8% |
| Internet | 165 | 26.7% |
| TV | 36 | 5.8% |
| Radio | 13 | 2.1% |
| Accessibility | 3 | 0.5% |
| Emergency | 1 | 0.2% |
Phone complaints
401 complaints were recorded in this category, representing 64.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 205 | 51.1% |
| Billing | 67 | 16.7% |
| Availability (including rural call completion) | 41 | 10.2% |
| Equipment | 35 | 8.7% |
| Number Portability (keeping your number if you change providers) | 15 | 3.7% |
| Privacy | 10 | 2.5% |
| Interference (including signal jammers) | 9 | 2.2% |
| Slamming (change of your carrier without permission) | 8 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.5% |
| Junk Faxes | 5 | 1.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
165 complaints were recorded in this category, representing 26.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 63 | 38.2% |
| Billing | 52 | 31.5% |
| Speed | 20 | 12.1% |
| Equipment | 10 | 6.1% |
| Interference | 10 | 6.1% |
| Privacy | 10 | 6.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
36 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 38.9% |
| Billing | 11 | 30.6% |
| Loud Commercials | 7 | 19.4% |
| Indecency | 3 | 8.3% |
| Interference | 1 | 2.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.