FCC Consumer Complaints – 10 December 2022
Introduction
On Saturday, 10 December 2022, the Federal Communications Commission recorded 339 consumer complaints relating to telecommunications services, this was lower than the 619 complaints recorded the day before. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 339
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (98)
- Most reported state/territory
- California (51)
Where the complaints came from
Reports recorded on 10 December 2022 show 339 complaints originating from 282 cities across 43 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 51 | 15.0% |
| Florida | 28 | 8.3% |
| Texas | 24 | 7.1% |
| New York | 23 | 6.8% |
| North Carolina | 13 | 3.8% |
| Maryland | 11 | 3.2% |
| Pennsylvania | 11 | 3.2% |
| Washington | 11 | 3.2% |
| Massachusetts | 10 | 2.9% |
| Ohio | 10 | 2.9% |
| Other states and territories | 146 | 43.1% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 191 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 191 | 56.3% |
| Internet | 99 | 29.2% |
| TV | 32 | 9.4% |
| Radio | 12 | 3.5% |
| Accessibility | 2 | 0.6% |
| Request for Dispute Assistance | 2 | 0.6% |
| Emergency | 1 | 0.3% |
Phone complaints
191 complaints were recorded in this category, representing 56.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 98 | 51.3% |
| Availability (including rural call completion) | 26 | 13.6% |
| Billing | 22 | 11.5% |
| Equipment | 17 | 8.9% |
| Number Portability (keeping your number if you change providers) | 13 | 6.8% |
| Interference (including signal jammers) | 7 | 3.7% |
| Privacy | 5 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
99 complaints were recorded in this category, representing 29.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 49 | 49.5% |
| Billing | 28 | 28.3% |
| Interference | 7 | 7.1% |
| Speed | 7 | 7.1% |
| Equipment | 5 | 5.1% |
| Privacy | 3 | 3.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
32 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 9 | 28.1% |
| Indecency | 8 | 25.0% |
| Billing | 7 | 21.9% |
| Loud Commercials | 7 | 21.9% |
| Equipment | 1 | 3.1% |
The remaining complaints in this category were spread across several issues, including Availability, Indecency and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.