FCC Consumer Complaints – 11 December 2022
Introduction
The Federal Communications Commission recorded 296 consumer complaints on Sunday, 11 December 2022 relating to telecommunications services, complaint volume fell from 339 complaints the previous day. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 296
- States & territories reporting
- 43
- Most common issue
- Billing (63)
- Most reported state/territory
- California (36)
Where the complaints came from
A total of 296 complaints were recorded on 11 December 2022, with reports originating from 242 cities in 43 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 12.2% |
| Florida | 23 | 7.8% |
| New York | 23 | 7.8% |
| Texas | 22 | 7.4% |
| Michigan | 12 | 4.1% |
| Oregon | 11 | 3.7% |
| Virginia | 11 | 3.7% |
| North Carolina | 10 | 3.4% |
| Pennsylvania | 10 | 3.4% |
| Illinois | 9 | 3.0% |
| Other states and territories | 129 | 43.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 151 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 151 | 51.0% |
| Internet | 88 | 29.7% |
| TV | 44 | 14.9% |
| Radio | 10 | 3.4% |
| Accessibility | 2 | 0.7% |
| Emergency | 1 | 0.3% |
Phone complaints
151 complaints were recorded in this category, representing 51.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 50 | 33.1% |
| Billing | 26 | 17.2% |
| Availability (including rural call completion) | 22 | 14.6% |
| Equipment | 21 | 13.9% |
| Number Portability (keeping your number if you change providers) | 17 | 11.3% |
| Privacy | 6 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.6% |
| Interference (including signal jammers) | 4 | 2.6% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
88 complaints were recorded in this category, representing 29.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 44.3% |
| Billing | 25 | 28.4% |
| Speed | 11 | 12.5% |
| Equipment | 6 | 6.8% |
| Privacy | 4 | 4.5% |
| Interference | 3 | 3.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
44 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 40.9% |
| Billing | 11 | 25.0% |
| Indecency | 9 | 20.5% |
| Loud Commercials | 5 | 11.4% |
| Interference | 1 | 2.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.