FCC Consumer Complaints – 12 December 2022
Introduction
A total of 669 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 12 December 2022, this represented an increase from the 296 complaints recorded the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 669
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (240)
- Most reported state/territory
- California (76)
Where the complaints came from
Across 482 cities in 47 states and territories, a total of 669 complaints were recorded on 12 December 2022. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 76 | 11.4% |
| Florida | 48 | 7.2% |
| New York | 47 | 7.0% |
| Texas | 42 | 6.3% |
| Illinois | 36 | 5.4% |
| North Carolina | 31 | 4.6% |
| Georgia | 29 | 4.3% |
| Virginia | 27 | 4.0% |
| Ohio | 22 | 3.3% |
| Pennsylvania | 22 | 3.3% |
| Other states and territories | 287 | 42.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 444 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 444 | 66.4% |
| Internet | 164 | 24.5% |
| TV | 50 | 7.5% |
| Radio | 7 | 1.0% |
| Accessibility | 2 | 0.3% |
| Emergency | 2 | 0.3% |
Phone complaints
444 complaints were recorded in this category, representing 66.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 240 | 54.1% |
| Billing | 55 | 12.4% |
| Availability (including rural call completion) | 52 | 11.7% |
| Equipment | 41 | 9.2% |
| Number Portability (keeping your number if you change providers) | 17 | 3.8% |
| Privacy | 12 | 2.7% |
| Interference (including signal jammers) | 11 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.6% |
| Junk Faxes | 6 | 1.4% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
164 complaints were recorded in this category, representing 24.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 36.6% |
| Availability | 54 | 32.9% |
| Speed | 22 | 13.4% |
| Equipment | 10 | 6.1% |
| Privacy | 10 | 6.1% |
| Interference | 8 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
50 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 28.0% |
| Billing | 12 | 24.0% |
| Indecency | 12 | 24.0% |
| Loud Commercials | 6 | 12.0% |
| Equipment | 3 | 6.0% |
| Interference | 2 | 4.0% |
| Privacy | 1 | 2.0% |
Complaints in this category covered a range of issues, including Availability, Billing and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.