FCC Consumer Complaints – 13 December 2022
Introduction
The Federal Communications Commission recorded 725 consumer complaints on 13 December 2022 relating to telecommunications services, this represented an increase from the 669 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 725
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (261)
- Most reported state/territory
- California (71)
Where the complaints came from
The 725 complaints recorded on 13 December 2022 originated from 547 cities across 50 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 71 | 9.8% |
| Florida | 68 | 9.4% |
| Texas | 65 | 9.0% |
| New York | 47 | 6.5% |
| North Carolina | 32 | 4.4% |
| Ohio | 27 | 3.7% |
| Illinois | 26 | 3.6% |
| Washington | 26 | 3.6% |
| Georgia | 21 | 2.9% |
| New Jersey | 21 | 2.9% |
| Other states and territories | 320 | 44.1% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 461 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 461 | 63.6% |
| Internet | 190 | 26.2% |
| TV | 61 | 8.4% |
| Radio | 8 | 1.1% |
| Request for Dispute Assistance | 3 | 0.4% |
| Accessibility | 2 | 0.3% |
Phone complaints
461 complaints were recorded in this category, representing 63.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 261 | 56.6% |
| Billing | 53 | 11.5% |
| Availability (including rural call completion) | 51 | 11.1% |
| Equipment | 37 | 8.0% |
| Number Portability (keeping your number if you change providers) | 21 | 4.6% |
| Interference (including signal jammers) | 11 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 9 | 2.0% |
| Junk Faxes | 7 | 1.5% |
| Privacy | 7 | 1.5% |
| Slamming (change of your carrier without permission) | 4 | 0.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
190 complaints were recorded in this category, representing 26.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 37.4% |
| Availability | 69 | 36.3% |
| Speed | 18 | 9.5% |
| Equipment | 16 | 8.4% |
| Interference | 12 | 6.3% |
| Privacy | 4 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
61 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 36.1% |
| Billing | 19 | 31.1% |
| Loud Commercials | 10 | 16.4% |
| Indecency | 7 | 11.5% |
| Equipment | 3 | 4.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.