FCC Consumer Complaints – 14 December 2022
Introduction
On 14 December 2022, the Federal Communications Commission recorded 762 consumer complaints relating to telecommunications services, this represented an increase from the 725 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 762
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (315)
- Most reported state/territory
- California (87)
Where the complaints came from
The 762 complaints recorded on 14 December 2022 originated from 529 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 87 | 11.4% |
| New York | 66 | 8.7% |
| Texas | 47 | 6.2% |
| Florida | 43 | 5.6% |
| Ohio | 43 | 5.6% |
| Georgia | 36 | 4.7% |
| Virginia | 26 | 3.4% |
| Michigan | 24 | 3.1% |
| North Carolina | 23 | 3.0% |
| Illinois | 22 | 2.9% |
| Other states and territories | 343 | 45.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 501 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 501 | 65.7% |
| Internet | 179 | 23.5% |
| TV | 63 | 8.3% |
| Radio | 10 | 1.3% |
| Accessibility | 5 | 0.7% |
| Emergency | 2 | 0.3% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
501 complaints were recorded in this category, representing 65.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 315 | 62.9% |
| Billing | 73 | 14.6% |
| Availability (including rural call completion) | 36 | 7.2% |
| Equipment | 30 | 6.0% |
| Number Portability (keeping your number if you change providers) | 21 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 11 | 2.2% |
| Interference (including signal jammers) | 6 | 1.2% |
| Junk Faxes | 5 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
| Privacy | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
179 complaints were recorded in this category, representing 23.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 39.1% |
| Availability | 63 | 35.2% |
| Speed | 21 | 11.7% |
| Equipment | 9 | 5.0% |
| Interference | 8 | 4.5% |
| Privacy | 8 | 4.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
63 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 36.5% |
| Availability | 20 | 31.7% |
| Loud Commercials | 7 | 11.1% |
| Equipment | 5 | 7.9% |
| Interference | 4 | 6.3% |
| Indecency | 3 | 4.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.