FCC Consumer Complaints – 15 December 2022
Introduction
On 15 December 2022, the Federal Communications Commission recorded 768 consumer complaints relating to telecommunications services, this was higher than the 762 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 768
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (297)
- Most reported state/territory
- California (88)
Where the complaints came from
The 768 complaints recorded on 15 December 2022 were submitted from 554 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 11.5% |
| Texas | 53 | 6.9% |
| Florida | 51 | 6.6% |
| New York | 48 | 6.3% |
| Illinois | 43 | 5.6% |
| Pennsylvania | 41 | 5.3% |
| Ohio | 36 | 4.7% |
| North Carolina | 31 | 4.0% |
| Michigan | 28 | 3.6% |
| Washington | 21 | 2.7% |
| Other states and territories | 328 | 42.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 63 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 493 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 493 | 64.2% |
| Internet | 215 | 28.0% |
| TV | 47 | 6.1% |
| Radio | 5 | 0.7% |
| Accessibility | 3 | 0.4% |
| Request for Dispute Assistance | 3 | 0.4% |
| Emergency | 2 | 0.3% |
Phone complaints
493 complaints were recorded in this category, representing 64.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 297 | 60.2% |
| Billing | 65 | 13.2% |
| Availability (including rural call completion) | 43 | 8.7% |
| Equipment | 37 | 7.5% |
| Number Portability (keeping your number if you change providers) | 20 | 4.1% |
| Privacy | 13 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.8% |
| Interference (including signal jammers) | 4 | 0.8% |
| Junk Faxes | 4 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
215 complaints were recorded in this category, representing 28.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 83 | 38.6% |
| Billing | 70 | 32.6% |
| Speed | 25 | 11.6% |
| Privacy | 16 | 7.4% |
| Equipment | 15 | 7.0% |
| Interference | 6 | 2.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
47 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 42.6% |
| Availability | 10 | 21.3% |
| Loud Commercials | 9 | 19.1% |
| Indecency | 5 | 10.6% |
| Equipment | 2 | 4.3% |
| Interference | 1 | 2.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.