FCC Consumer Complaints – 16 December 2022
Introduction
A total of 618 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 16 December 2022, complaint volume fell from 768 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 618
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (202)
- Most reported state/territory
- California (68)
Where the complaints came from
A total of 618 complaints were recorded on 16 December 2022, with reports originating from 481 cities in 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 68 | 11.0% |
| Texas | 45 | 7.3% |
| Florida | 43 | 7.0% |
| New York | 42 | 6.8% |
| Michigan | 41 | 6.6% |
| Illinois | 35 | 5.7% |
| Pennsylvania | 28 | 4.5% |
| Ohio | 25 | 4.0% |
| North Carolina | 16 | 2.6% |
| Washington | 16 | 2.6% |
| Other states and territories | 258 | 41.7% |
Location highlight
Complaints in California were reported across 49 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 398 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 398 | 64.4% |
| Internet | 161 | 26.1% |
| TV | 42 | 6.8% |
| Radio | 10 | 1.6% |
| Accessibility | 4 | 0.6% |
| Emergency | 3 | 0.5% |
Phone complaints
398 complaints were recorded in this category, representing 64.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 202 | 50.8% |
| Billing | 65 | 16.3% |
| Availability (including rural call completion) | 48 | 12.1% |
| Equipment | 36 | 9.0% |
| Number Portability (keeping your number if you change providers) | 17 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 14 | 3.5% |
| Privacy | 6 | 1.5% |
| Junk Faxes | 5 | 1.3% |
| Interference (including signal jammers) | 3 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
161 complaints were recorded in this category, representing 26.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 37.3% |
| Availability | 53 | 32.9% |
| Speed | 18 | 11.2% |
| Interference | 13 | 8.1% |
| Equipment | 10 | 6.2% |
| Privacy | 7 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
42 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 35.7% |
| Billing | 14 | 33.3% |
| Indecency | 5 | 11.9% |
| Equipment | 4 | 9.5% |
| Loud Commercials | 3 | 7.1% |
| Privacy | 1 | 2.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.